Effective Date: 3 November 2025
Last Updated: 3 November 2025

Welcome to Shivra Ayurveda (referred to as “we,” “our,” or “us”).
By using our website — www.shivraayurveda.com — you agree to comply with and be bound by the following Terms and Conditions.
Please read these terms carefully before accessing or purchasing from our platform. If you do not agree with any part of these terms, you should not use our website.

1. General Information

Shivra Ayurveda is an Ayurvedic e-commerce brand offering authentic Ayurvedic medicines, herbal formulations, and wellness products.
All products listed on our website are prepared using traditional Ayurvedic principles combined with modern quality standards.

These Terms govern your use of our website, including browsing, purchasing, and participating in consultations or wellness programs.

2. Eligibility

By using this website, you confirm that:

• You are 18 years or older, or accessing the website under the supervision of a parent or guardian.

• You have the legal capacity to enter into a binding agreement under Indian law.

If you are accessing the website on behalf of a company or organization, you confirm that you have the authority to bind that entity to these terms.

3. Product Disclaimer

All Shivra Ayurveda products are formulated using Ayurvedic principles and natural ingredients.
However, results may vary from person to person, depending on body constitution (Prakriti), lifestyle, and health condition.

The products and information provided on our website are not intended to replace professional medical advice, diagnosis, or treatment.
Always consult your physician or qualified health professional before starting any Ayurvedic regimen, especially if you are pregnant, nursing, or under medical supervision.

Shivra Ayurveda and its team are not responsible for any adverse effects resulting from misuse, overuse, or self-prescription of our products.

4. Product Information & Availability

We make every effort to ensure product details, descriptions, and prices are accurate. However, errors may occur occasionally.
In such cases, we reserve the right to correct errors, update information, or cancel orders that were made based on incorrect data.

All products are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice.

5. Pricing & Payments

All prices on our website are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
We accept secure online payments via trusted payment gateways such as Razorpay, Paytm, UPI, and Credit/Debit Cards.

Your payment information is encrypted and processed securely. We do not store sensitive payment data on our servers.

6. Shipping & Delivery

We currently deliver across India.
Delivery times may vary depending on your location, courier availability, and order volume.
Typical delivery duration: 5–10 business days.

Once an order is shipped, you will receive a tracking number via email or SMS.
For complete details, please refer to our Shipping Policy page.

7. Returns, Refunds & Cancellations

We follow a strict quality assurance process before dispatching every order.

However, you may be eligible for a return or refund in the following cases:

• You received a damaged or defective product

• You received a wrong item

• Your product was lost during transit

To initiate a return or refund, please contact us within 7 days of delivery at support@shivraayurveda.com with your order details and supporting images.

Please note: Ayurvedic medicines and consumable products cannot be returned once opened due to hygiene and safety reasons.

For more details, refer to our Return & Refund Policy page.

8. Consultations & Health Information

If you choose to take an Ayurvedic consultation through our website:

• The advice provided is based on traditional Ayurvedic knowledge and should be used for general wellness purposes.

• It should not be treated as a substitute for medical treatment or emergency care.

• By submitting health information, you consent to its use by our Ayurvedic experts solely for consultation purposes.

Shivra Ayurveda holds no liability for self-diagnosis or self-medication without professional guidance.

9. Intellectual Property Rights

All content on www.shivraayurveda.com — including text, graphics, logos, product descriptions, images, icons, videos, and website design — is the intellectual property of Shivra Ayurveda and is protected under applicable copyright and trademark laws.

You may not copy, reproduce, modify, republish, or distribute any part of the website without prior written consent from Shivra Ayurveda.

10. User Responsibilities

By using our website, you agree:

• Not to use the website for any unlawful or fraudulent purpose.

• Not to upload harmful code, malware, or viruses.

• Not to post false information, impersonate others, or engage in any activity that harms our reputation.

• To provide accurate, current, and complete information when creating an account or placing an order.

We reserve the right to suspend or terminate user access if misuse or fraud is detected.

11. Limitation of Liability

To the maximum extent permitted by law:

• Shivra Ayurveda shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

• We do not guarantee specific outcomes or results from product usage.

• Our total liability under any claim shall not exceed the amount paid for the product purchased.

12. Indemnification

You agree to indemnify, defend, and hold harmless Shivra Ayurveda, its founders, employees, affiliates, and suppliers from any claims, losses, or expenses arising out of your use of our website, products, or violation of these Terms and Conditions.

13. External Links

Our website may contain links to third-party websites for additional resources or information.
Shivra Ayurveda is not responsible for the content, accuracy, or privacy practices of those external sites.

14. Modification of Terms

We may revise or update these Terms and Conditions at any time without prior notice.
All changes will be effective immediately upon posting on this page.
By continuing to use our website after changes are made, you agree to the revised Terms.

15. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed under the laws of India.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of [Your City, State, India].

16. Contact Information

For questions, feedback, or concerns regarding these Terms & Conditions, please contact us at:

📧 support@shivraayurveda.com
📞 +91-XXXXXXXXXX
📍 Shivra Ayurveda, [Your Business Address, City, State, India]

In Summary

At Shivra Ayurveda, our goal is to provide authentic, safe, and effective Ayurvedic products backed by integrity and care.
We thank you for placing your trust in us and for being a part of our mission to bring real Ayurveda into every home.